RC Tech Online

Thank you for shopping at RC Tech Online. Please contact our Customer Service Department with questions about our products or your online order.

Phone: 1-866-562-7600 . Call between the hours of 12pm-6pm pacific standard time

E-mail: customer service department

SHIPPING AND HANDLING

All orders usually ship within 1-3 days after order is received.

Additional shipping and handling charges are required for oversize items and International orders. Please note that these additional charges may not be shown on your online order form. Our Customer Service Department will contact you prior to processing the order to confirm these additional charges. All applicable customs duties and taxes are the responsibility of the customer.

 

CREDIT CARD ORDERS

Rc Tech Online accepts Discover, Visa, and MasterCard credit cards. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime/nighttime phone numbers. If the billing address or the security code does not match that which is on file at the financial institution, if authorization is not given for any reason, or if the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification.

If you regularly ship orders to an address other than your credit card billing address, we ask that you contact your credit card company and ask them to list the address as an alternate address on your account. Credit card companies are very willing to offer this service to you and it could mean less delays when placing your orders with Rc Tech and other companies. Please note that we cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

CREDITS AND BALANCE DUES

Any credits left on your account with us can be used toward a future order. If the order was paid by credit card, we will credit your credit card account. Any credit notredeemed or refunded within a one-year period will be assessed a service charge fee. Any outstanding balance dues will be applied to your next order. We do not assume any responsibility for bank fees incurred as a result of using a Debit Card for your purchases and/or return credit. We are unable to give credits for merchandise without proof of receipt.

BACKORDERS

We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered. Certain sale merchandise, products with uncertain availability, items priced under $10.00 and discontinued items may not be backordered. Backorders shipped at our expense will be shipped via the most economical shipper.

INTERNATIONAL ORDERS

Due to credit card security reasons, Rc Tech Online, currently, only ships to Canada and the United States.

Under no circumstances will we falsify invoices or shipping labels.

RETURNING MERCHANDISE

We will accept merchandise for return that was purchased from Rc Tech Online within 30 days of receipt. There will be a 20% restocking fee for qualified returns. Shipping charges will not be reimbursed. The merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, installing software or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns via COD or billed to Rc Tech in any way. All returns must be called in for a return number. All shipping charges needed for a return are the responsibility of the customer.

DEFECTIVE RETURNS

If the item you wish to return is inoperable, but has no apparent damage, it may be considered defective. The instructions on how to handle this type of return will vary, since most manufacturers insist on handling defects directly. Call customer service for how to handle this type of return.

Manufacturer defects found after the product has been used revert to the manufacturer’s warranty (a copy of which can be obtained upon customer request) and they will handle any problems for you directly.

DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call usimmediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

QUESTIONS ABOUT RECENTLY PLACED ORDERS

If you have placed an order with us recently and need some information about it there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible depending on how much time has already elapsed. Once your order invoices it has entered our shipping process and cannot be changed or canceled.

PARENTAL VERIFICATION OF ORDERS

Unestablished customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.

LIMITS OF RESPONSIBILITY

We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, and parts.

All of the products we sell are intended for retail consumption by our customers and are not intended for resale. Also, please note that most items we offer are intended for use in the USA. International radio frequency and electric current requirements are the responsibility of the buyer.

PRICE AND/OR DESCRIPTION CHANGES

All prices, pictures and descriptions on this site and all other Rc Tech publications are subject to change. Rc Tech maintains no responsibility for inadvertent errors. In the event of typographical errors on our site , Rc Tech reserves the right to cancel or refuse orders at our sole discretion.